Water Conditioning and Water Treatment for Penfield, NY

Imagine luxuriously softened water, that leaves no hard-to-clean residue behind, and that’s pleasing to your skin and every time you wash or bathe. Imagine conditioned water that has no unpleasant tastes and odors like chlorine or sulfur. Imagine the convenience of having the quality of bottled water, but having it dispensed directly from a faucet at your fingertips.

Hello, Penfield, NY! Aquanology is a locally owned and operated business, and we bring our water conditioning services to you. Water treatment is our specialty, and we provide custom designed water systems for your specific application and needs. As a full-service provider, we back the water conditioning equipment that we sell with a range of scheduled maintenance and service options for you to choose from.

Discouraged with the service from your existing water conditioning provider? We are able to service and repair most common brands of water treatment systems- contact us today to learn more.

Water from both private and public sources most often has dissolved minerals from the ground such as calcium, creating what is commonly known as hard water, which causes mineral deposits, stains, dry skin, harm to appliances/water heaters, etc. Aquanology offers water softeners and related equipment service to eliminate the hard water issues you are experiencing.

Impurities such as sediment, clay, iron, etc, create cloudy or dirty water, making it unappealing for even basic usage. Water from natural wells can contain offensive odors, such as sulfur. Water from public supplies most often contains chlorine, which is a contributor to dry skin, and some find to be unpleasant to taste or smell. From a basic replaceable water filter to more complex backwashing water filtration systems, Aquanology has a system to meet your needs. Contact us to learn about our quality water conditioning systems that produce refreshing water that pleases.

Water Purification Systems

Water from wells, aquifers, and especially surface water lakes may contain harmful pathogenic bacteria, such as total coliform and E. coli. Some water sources are contaminated with lead, nitrates, or other health-impacting substances. Water with high mineral concentrations most often has an unpleasant flavor and can lead to other negative health impacts. 

But there’s no need to panic and resort to purchasing expensive and wasteful bottled water. Aquanology has various options of water purification systems ranging from basic drinking water purification to whole home water systems to meet various requirements and budgets. We employ UV disinfection or chlorination to help keep your water safe from bacteria. Drinking water systems utilize membrane technology to remove unwanted contaminants and produce crisp, refreshing water with a taste that pleases.

Our Process Is Simple


Contact us about your water quality challenge. We arrange an appointment at your convenience to meet at your location for a free water test and consultation. This includes tests for hardness, iron, pH, and total dissolved solids (TDS). If necessary, more in-depth lab testing is available at a reasonable price.


Based on your water test result and estimated water usage we come up with a custom solution to fit your needs. We realize that everyone’s budgets and expectations are unique and take that into consideration as well. We do this by giving you options to choose from and helpful information so you can make a wise decision.


We install a system that will serve you well for years. Your system is backed by an excellent manufacturer’s warranty and our company’s performance guarantee. We offer a full line of scheduled maintenance services, as well as our “just a phone call away” phone support and service for emergencies that may arise.

Penfield, NY Client Testimonials

Want better water at your Penfield home?

Contact us today for a free consultation and water test to determine your water conditioning needs.

Our Penfield NY Service Area


If you are using public water supplies in the Town of Penfield, your water would usually come from one of two places.

The town of Penfield obtains its public water supplies from the Monroe County Water Authority (MCWA). The main source of water is Lake Ontario, supplied through MCWA’s Webster Water treatment plant. However, MCWA also indicates that the most southwest portions of the Town of Penfield could also obtain their water supplies in part from Hemlock Lake to the south.

Hemlock Lake water boasts one of the lowest hardness and TDS levels in the region. MCWA estimates that hardness levels are around 5.5 grains of hardness and total dissolved solids (TDS) of 160 ppm. According to U.S. Geographical Survey, this would fall in the moderately hard range.

Lake Ontario water tends to be slightly harder than Hemlock Lake. MCWA reported average levels from the Webster Water Treatment Plant to be just above 7 grains of hardness, which falls under the hard water category, according to U.S. Geological Survey.

While this moderately hard water for the Town of Penfield is not as hard as surrounding well water, a water softener still provides noticeable benefits. A water softener replaces the hardness minerals which cause staining and scaling on fixtures and appliances. The life and maintenance intervals of appliances and water heaters is extended by using softened water. Issues like dry skin problems and excessive soap usage caused by hard water will be reduced by a water softener. 

The MCWA water supplies are treated with chlorine for disinfection purposes. For this reason, if you are on public water in the Penfield area, there is usually little concern for bacteria contamination in your water. (In the event that water supplies would contain known bacteria contamination, local authorities would issue a “boil water” alert.) The disadvantages with chlorine are that it has an unpleasant taste and odor and can cause dry skin to those more sensitive to it. A good option is to remove all chlorine with a water filtration system after it enters your home. Contact us to learn more about a whole-house carbon water filtration system.

Installation of advanced water conditioning in Penfield, NY

Public water supplies usually have some levels of trihalomethanes or other disinfection by-products thought to be potentially carcinogenic or cause other negative health effects. Old plumbing and water lines may contain levels of lead. Most public water treatment processors also add fluoride, which is becoming a controversial substance. If interested in producing high quality drinking water for your home in Penfield, ask about our drinking water reverse osmosis systems, which are designed to reduce such common contaminants.

But how does one know what contaminants may be in a water supply, since some of them are tasteless and odorless? Others, like lead, can be picked up from plumbing or fixtures in a home. Excellent question, that’s why we advise to test, not guess. Aquanology provides various water testing options. Learn more about our water testing here.

Here is another method to find out what is in your water. The area of Penfield’s most current Water Quality Report can be obtained on the MCWA’s website. Even more in depth info can be found by viewing the Water Quality Data Summary report, also on the same website.